Refund policy

Eligibility for Returns and Refunds:

• You may return unused items in the original packaging within 14 days from purchase.
• Returns are accepted for defective products, incorrect items, or non-delivery.
• Refunds will be issued to the original payment method used.

Exemptions:

• Gift cards, downloadable software, and rendered services are not eligible for returns or refunds.

How to Initiate Returns and Refunds:

• Contact our Customer Support Team at sumsotakids@gmail.com 
• Provide relevant details and evidence for refund requests.
• We'll process your return or refund promptly.

Policy Changes: We reserve the right to update this policy, and any changes will be posted on our website with an updated effective date.

Thank you for choosing SumSotaKids.